Hello! I'm Anil
“Cost is more important than quality but quality is the best way to reduce cost.” — Genichi Taguchi
With 19 years in US Healthcare support operations and ITES, my journey began in operations and process engineering, where I learnt the fundamentals of quality frameworks, DMAIC, and customer-focused design. Over the years, I evolved into a transformation leader, championing Six Sigma Black Belt and Lean methodologies to deliver financial savings and client satisfaction.
At Sagility India Ltd., I scaled Sales Operations from 22 to 60 FTE by ensuring 100% quality delivery, lifted audit coverage from 10% to 100%, and cut claims processing errors by 80% through a scenario repository. Across Practo and Innoviti, I accelerated compliance to 95%+, reduced repeat calls by 30%, and drove revenue growth of ₹2 Cr/day with process redesigns.
At HP Inc., I realized $2M in revenue by introducing post-warranty paid support, saved $77K per month through streamlined approval processes, and optimized workforce capacity by 34 FTE using DMAIC.
My approach is rooted in Lean thinking, hands-on leadership, and a passion for empowering teams to solve problems at scale. Beyond metrics, I believe in mentoring future leaders, simplifying complexity, and embedding a culture of excellence into everyday work.
Anil Raju
LEAN SIX SIGMA STRATEGIST
+91 9945561889
Email:
Address:
333, 5th Main Road, MEI Layout
Bangalore - 73
Date of Birth:
January 3rd, 1984
Phone:
EXPERIENCE
Jan 2023-Aug 2025
SAGILITY INDIA LTD
Sr Manager - Business Excellence
★ Lifted audit coverage from 10% to 100% by spearheading adoption of a comprehensive quality framework.
★ Increased business growth by 10% by engineering follow-up techniques in Sales Operations.
Expanded Sales Ops from 22 FTE to 60 FTE by delivering 100% quality compliance.
★ Cut claims financial errors by 80% by designing a scenario repository for error-proofing.
★ Saved 2 FTE by streamlining second-level review processes through Lean principles.
Jun 2021-Oct 2022
Training & Quality Manager
PRACTO TECHNOLOGIES PVT LTD
★ Achieved >95% quality compliance through real-time training interventions on platform updates
★ Reduced headcount needs by 2 FTE using Lean principles across doctor & patient support
★ Lowered repeat caller volume by 30% by refining follow-up processes and customer interactions
Sep 2019-Jun 2021
Quality Head
INNOVITI PAYMENT SOLUTIONS
★ Reduced TAT for field service from 7–10 days to 1–3 days via Hub & Spoke model
★ Propelled daily revenue by ₹2 Cr by overhauling field engineer SOPs
★ Cut troubleshooting call volumes by 20% by redesigning technical workflows
★ Deployed VOC framework across all communication channels to enhance customer insights
★ Established stack ranking system for employee performance visibility
Mar 2019-Jul 2019
CSPM Manager
247.ai
★ Shortened hiring process cycle time by 2 days through process mapping and redesign
★ Instituted QMS with measurable metrics and audit plans to strengthen governance
★ Built early warning systems to trigger Lean automation projects with tangible outcomes
Jan 2008-Nov 2018
Process Engineer
HP Inc
★ Saved $77K per month and reduced TAT by 2 days by eliminating redundant approvals
★ Freed up 34 FTE by executing AHT reduction projects using DMAIC methodology
★ Generated $2M in new revenue by introducing post-warranty paid support in India
★ Developed enterprise-wide quality frameworks (SOPs, metrics, resource planning)
★ Championed continuous improvement to raise customer experience and SLA compliance
Jun 2005-Dec 2007
Senior Associate
TRANSWORKS INFO SERVICES
★ Enhanced client satisfaction by mapping requirements into tailored customer solutions
★ Guided teams in resolving conflicts and escalating issues effectively
★ Improved service quality by identifying and implementing process enhancements
Jan 2005-Jun 2005
Production Co-ordinator
ARVIND LIMITED
★ Partnered with outsourced teams to consistently achieve strict production deadlines
EDUCATION
2012-2015
Bachelor's Degree
ISBM
A Bachelor of Management Studies (BMS) at the Indian School of Business Management & Administration (ISBM), Bangalore is a 3-year undergraduate program.
1990-2003
S CADAMBI VIDYA KENDRA
S.CADAMBI VIDYA KENDRA was established in 1984 and it is managed by the Pvt. Unaided. It is located in Urban area. It is located in NORTH1 block of BENGALURU U NORTH district of Karnataka.
High School Diploma
SKILLS
Kaizen Implementation
Lean Management
Six Sigma Black Belt
Process Excellence
Business Process Re-Engineering
Continuous Improvement
EXPERTISE
I'M A SIX SIGMA BLACK BELT
Professional who leads complex process improvement projects using the Lean Six Sigma methodology. Expertise in advanced problem-solving, statistical analysis, and project management and includes mentoring and training other team members. High level of proficiency in driving large-scale organizational changes and efficiencies.
I'M A LEAN MANAGER
Specialize in this field where the business philosophy and methodology focused on maximizing customer value while minimizing waste by continuously improving processes. The approach is based on a culture of continuous improvement and empowering employees to identify problems and suggest solutions. Implemented this philosophy across various industry & domain
I'M A ISO 9001-2015 Auditor
An ISO 9001-2015 is an international standard for quality management systems (QMS) that specifies requirements for organizations to consistently provide products and services that meet customer and regulatory needs. With emphasis on customer satisfaction, a process-based approach and risk-based thinking, and includes clauses for leadership, planning, support, operations, performance evaluation, and improvement.